Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what would make this site more useful? This page covers how to get in touch and what happens once you do.
How to Reach Our Team
Email is the best way to contact us. We read every message that comes in and aim to reply within two working days. Send your note to [email protected], and if you can, mention what your enquiry is about in the subject line — it helps us route it to the right person and get back to you faster.
We are an independent comparison and review site. We do not manage player accounts, process deposits or withdrawals, or represent any of the crypto casinos we cover, so we cannot resolve issues with a specific operator's balance, bonus, or verification process. For anything account-related, you will need to go through the casino's own support channels. What we can help with is everything on this site — our rankings, our write-ups, and how we put them together.
What You Can Get in Touch About
- Questions about our reviews — if something in our coverage of a site like BetPanda, CoinCasino, or any other operator on our list is unclear, ask and we will clarify.
- Corrections — bonus terms, licensing details, and payout speeds change. If you have noticed something on the site that looks out of date, we want to know so we can check it.
- Content suggestions — if there is a coin, a game category, or a comparison angle you think we are missing, tell us. Reader input genuinely shapes what we cover next.
- General crypto casino questions — new to gambling with Bitcoin or stablecoins and unsure where to start? We are happy to point you toward the parts of the site that answer that, including our guide to Best Non GamStop Casinos 2026 if you are researching options outside the mainstream regulated market.
- Responsible gambling concerns — if you or someone you know is struggling with gambling, say so in your message. We will point you toward support resources, and you can also reach the National Problem Gambling Helpline at 1-800-GAMBLER at any time.
What to Include for a Faster Response
A short, specific message gets answered faster than a general one. If your enquiry relates to a particular casino or bonus, include:
- The name of the casino or offer you are asking about
- The page or section of the site where you saw it
- What exactly seems wrong, unclear, or worth revisiting
You do not need to share any wallet addresses, transaction IDs, or account credentials with us — we never ask for them, and you should never send them to anyone by email.
What Happens After You Send a Message
A real person on our team reads and answers every email — there is no auto-reply standing in for an actual response. Most messages are answered within two working days, though it can take a little longer during busier periods. We will always follow up, even if the answer is simply that we need more time to look into something.
A Note on Independence and Accuracy
Online Crypto Casino earns commission when readers sign up with some of the operators listed on this site, but that relationship never decides our rankings or what we write about a casino's strengths and weaknesses. We rely on published operator terms, licensing information, and our own research to keep pages current, and we correct them when readers or our own checks show something has changed.
Every operator we cover is licensed offshore — typically in jurisdictions like Curaçao or Anjouan — rather than by any US state or federal regulator, and playing at these sites from the US sits in a legal grey area that varies by state. If you contact us with a question about whether a specific site operates where you live, we can share what we know, but we always recommend checking your own state's current gambling laws rather than relying solely on what any casino review site tells you.
This site is intended for adults of legal gambling age in their jurisdiction — 18 or 21 depending on the operator and applicable state rules. Gambling involves real risk of financial loss, and crypto adds the further risk that the value of your funds can move against you between deposit and withdrawal. If gambling stops being fun or starts to feel like a problem, the National Problem Gambling Helpline (1-800-GAMBLER) is available for support, and it is worth remembering that offshore casinos generally do not offer the same self-exclusion tools or player protections as state-regulated operators.
Thanks for taking the time to read this far — whatever your reason for getting in touch, we look forward to hearing from you.